:root{--bg:#f3f3ef;--card:#fff;--dark:#121212;--text:#121212;--muted:#5d5e58;--border:#e1e2dc;--divider:#eaebe5;--accent:#c8f031;--danger:#d9480f;--danger-bg:#fff0e6;--ok:#2f9e44;--radius:20px;color:var(--text);background:var(--bg);font-family:Onest,system-ui,sans-serif}*{box-sizing:border-box}body{margin:0}a{color:inherit}button,input,select,textarea{font:inherit;color:inherit}.h1{letter-spacing:-.5px;margin:0;font-family:Unbounded,sans-serif;font-size:28px;font-weight:800}.h2{margin:0;font-family:Unbounded,sans-serif;font-size:18px;font-weight:700}.num{font-family:Unbounded,sans-serif;font-weight:800}.muted{color:var(--muted)}.nowrap{white-space:nowrap}.small{font-size:13px}.row{align-items:center;gap:10px;display:flex}.grow{flex:1}.stack{flex-direction:column;gap:12px;display:flex}.layout{grid-template-columns:240px 1fr;min-height:100vh;display:grid}.sidebar{background:var(--dark);color:#f2f2ee;flex-direction:column;gap:6px;height:100vh;padding:24px 16px;display:flex;position:sticky;top:0}.brand{white-space:nowrap;align-items:center;gap:8px;padding:0 10px 22px;font-family:Unbounded,sans-serif;font-size:15px;font-weight:800;display:flex}.brand-dot{background:var(--accent);border-radius:50%;width:14px;height:14px}.nav{color:#b8b9b3;border-radius:14px;justify-content:space-between;align-items:center;padding:11px 12px;font-size:15px;font-weight:600;text-decoration:none;display:flex}.nav:hover{color:#f2f2ee;background:#1f2023}.nav.active{background:var(--accent);color:var(--dark)}.nav-count{color:#f2f2ee;background:#2e2f33;border-radius:999px;padding:1px 8px;font-size:12px}.nav.active .nav-count{background:var(--dark)}.sidebar-bottom{color:#8a8b85;flex-direction:column;gap:8px;margin-top:auto;padding:0 12px;font-size:13px;display:flex}.main{min-width:0;padding:32px 36px 60px}.page-head{justify-content:space-between;align-items:center;gap:16px;margin-bottom:22px;display:flex}.card{background:var(--card);border-radius:var(--radius);padding:20px}.stats{grid-template-columns:repeat(auto-fill,minmax(190px,1fr));gap:12px;margin-bottom:22px;display:grid}.stat-label{color:var(--muted);font-size:13px;font-weight:600}.stat-value{margin-top:8px;font-family:Unbounded,sans-serif;font-size:28px;font-weight:800}.stat-sub{color:var(--muted);margin-top:4px;font-size:13px}.stat.accent{background:var(--accent)}.stat.dark{background:var(--dark);color:#f2f2ee}.stat.dark .stat-label,.stat.dark .stat-sub{color:#b8b9b3}.btn{cursor:pointer;background:var(--dark);color:#fff;white-space:nowrap;border:0;border-radius:14px;align-items:center;gap:8px;padding:10px 16px;font-size:14px;font-weight:700;display:inline-flex}.btn:disabled{opacity:.45;cursor:default}.btn.accent{background:var(--accent);color:var(--dark)}.btn.outline{color:var(--text);box-shadow:inset 0 0 0 1.5px var(--border);background:0 0}.btn.danger{background:var(--danger-bg);color:var(--danger)}.btn.ghost{color:var(--muted);background:0 0;padding:10px 8px}.btn.small{border-radius:11px;padding:7px 12px;font-size:13px}.table-wrap{background:var(--card);border-radius:var(--radius);overflow:auto}table{border-collapse:collapse;width:100%;font-size:14px}th{text-align:left;text-transform:uppercase;letter-spacing:.6px;color:var(--muted);border-bottom:1px solid var(--divider);white-space:nowrap;padding:14px 16px;font-size:12px;font-weight:700}td{border-bottom:1px solid var(--divider);vertical-align:middle;padding:13px 16px}tr:last-child td{border-bottom:0}tr.clickable{cursor:pointer}tr.clickable:hover td{background:#fafaf7}.empty{text-align:center;color:var(--muted);padding:40px}.badge{background:var(--divider);color:var(--muted);white-space:nowrap;border-radius:999px;padding:3px 10px;font-size:12px;font-weight:700;display:inline-block}.badge.green{color:#2b6a0c;background:#e6f7d3}.badge.lime{background:var(--accent);color:var(--dark)}.badge.orange{background:var(--danger-bg);color:var(--danger)}.badge.dark{background:var(--dark);color:#fff}.plate{border:2px solid var(--dark);letter-spacing:.5px;white-space:nowrap;background:#fff;border-radius:6px;padding:1px 7px;font-size:13px;font-weight:700;display:inline-block}.input,.select,.textarea{border:1.5px solid var(--border);background:#fff;border-radius:14px;outline:none;width:100%;padding:11px 14px;font-size:15px}.input:focus,.select:focus,.textarea:focus{border-color:var(--dark)}.label{color:var(--muted);margin-bottom:6px;font-size:13px;font-weight:600;display:block}.tabs{flex-wrap:wrap;gap:6px;display:flex}.tab{background:var(--card);cursor:pointer;border:0;border-radius:999px;padding:8px 14px;font-size:14px;font-weight:600}.tab.active{background:var(--dark);color:#fff}.drawer-backdrop{z-index:10;background:#12121259;justify-content:flex-end;display:flex;position:fixed;inset:0}.drawer{background:var(--bg);flex-direction:column;gap:14px;width:min(560px,100%);height:100%;padding:28px;display:flex;overflow:auto}.kv{grid-template-columns:150px 1fr;gap:8px 12px;font-size:14px;display:grid}.kv dt{color:var(--muted)}.kv dd{margin:0;font-weight:600}.timeline{flex-direction:column;gap:10px;margin:0;padding:0;list-style:none;display:flex}.timeline li{gap:12px;font-size:14px;display:flex}.timeline time{color:var(--muted);flex-shrink:0;width:70px}.support{grid-template-columns:340px 1fr;gap:14px;height:calc(100vh - 140px);display:grid}.threads{flex-direction:column;gap:8px;display:flex;overflow:auto}.thread{background:var(--card);cursor:pointer;border:2px solid #0000;border-radius:16px;padding:14px}.thread.active{border-color:var(--dark)}.chat{flex-direction:column;min-height:0;display:flex}.messages{flex-direction:column;flex:1;gap:8px;padding:6px 2px;display:flex;overflow:auto}.bubble{background:var(--card);white-space:pre-wrap;border-radius:16px;align-self:flex-start;max-width:75%;padding:10px 14px;font-size:15px;line-height:21px}.bubble.from-support{background:var(--accent);align-self:flex-end}.bubble-time{color:var(--muted);margin-top:4px;font-size:11px}.error{color:var(--danger);font-size:14px}.login{justify-content:center;align-items:center;min-height:100vh;padding:24px;display:flex}.login .card{flex-direction:column;gap:16px;width:100%;max-width:420px;padding:32px;display:flex}.shift{background:#1f2023;border-radius:16px;flex-direction:column;gap:8px;margin:0 0 14px;padding:12px;display:flex}.shift-status{color:#f2f2ee;align-items:center;gap:8px;font-size:14px;font-weight:700;display:flex}.shift-dot{background:#6b6c66;border-radius:50%;width:9px;height:9px}.shift.on .shift-dot{background:var(--accent);box-shadow:0 0 0 4px #c8f0312e}.shift-phone{color:#8a8b85;font-size:12px}.shift .btn.outline{color:#f2f2ee}.card .bubble:not(.from-support){background:var(--bg)}.topbar{display:none}@media (width<=760px){.layout{display:block}.topbar{z-index:20;background:var(--dark);color:#f2f2ee;padding:calc(10px + env(safe-area-inset-top)) 16px 10px;justify-content:space-between;align-items:center;gap:12px;display:flex;position:sticky;top:0}.topbar .brand{padding:0}.topbar .nav-count{background:var(--dark);color:#f2f2ee}.sidebar{display:none}.sidebar.open{z-index:15;height:auto;padding:calc(70px + env(safe-area-inset-top)) 16px calc(24px + env(safe-area-inset-bottom));display:flex;position:fixed;inset:0;overflow:auto}.sidebar.open>.brand{display:none}.nav{padding:14px 12px;font-size:17px}.main{padding:18px 14px calc(40px + env(safe-area-inset-bottom))}.h1{font-size:22px}.page-head{flex-wrap:wrap;margin-bottom:16px}.page-head>.row{flex-wrap:wrap}.stats{grid-template-columns:repeat(2,minmax(0,1fr));gap:10px}.stat-value{font-size:22px}.card{padding:16px}.table-wrap{-webkit-overflow-scrolling:touch}th,td{padding:11px 12px}.drawer{padding:calc(18px + env(safe-area-inset-top)) 16px calc(24px + env(safe-area-inset-bottom))}.kv{grid-template-columns:110px 1fr}.support{flex-direction:column;height:auto;display:flex}.threads{max-height:38vh}.chat{height:70vh}.bubble{max-width:88%}.input,.select,.textarea{font-size:16px}.login .card{padding:24px}}